Can't connect to the modem. Why does the Megafon modem not work: reasons and what to do? Why does the Megafon modem not work on a laptop?

This problem prevents you from accessing the Internet. There can be a huge number of reasons for this behavior. Therefore, it is worth understanding under what circumstances the modem is not recognized by the computer. In any case, there is no reason to panic. After all, failures and malfunctions are often easily resolved without unnecessary help. What points should you pay attention to?

Damage to connectors

The first common cause of our problem today is damage to the connectors on the computer or modem. In this case, no matter how hard you try, you will not be able to connect the device. What to do? There are several exits. If possible, try connecting the router to other sockets. Otherwise, only repairs will help. The main problem here is figuring out which connectors are damaged: the device or the computer. As a rule, a complete check of gadgets helps. Now it’s clear why the computer doesn’t see the modem. But this is not the most common case.

Device malfunction

Now a more common scenario. Does your PC not see the modem (regardless of its type)? Then it’s time to check the functionality of the connected device.

The fact is that modems, especially those that are always on, have a tendency to break down. The average service life of such devices is 3 years. Next, you will have to change or repair the router if it fails to work. To check for this particular problem, connect the modem to another computer. The same? Then take the component for repair. Better yet, immediately buy a similar router and install it. This will save you a lot of problems in the future. Although, if the modem worked on another computer, there is no need to make a purchase. It is enough to find out why the hardware is not recognized on your PC.

Drivers

The computer does not see the modem (Beeline or any other)? Don't panic. Regardless of your device type (USB or ADSL), check for updated drivers for your equipment. Sometimes during monitoring it turns out that the software is not installed at all. And therefore the computer does not see the device. If you have drivers, update them. Is the latest version installed? Reinstalling the software will help! Not always, but very often this is how you can solve the problem. There is nothing difficult about this - just a few minutes of waiting, and you can try to connect to the Internet!

Iron mismatch

It's hard to imagine, but routers also have so-called system requirements. And if the computer does not comply with them, usually either the modem’s performance leaves much to be desired, or the device is not recognized at all. When choosing a router, make sure that your operating system and hardware meet the requirements. Otherwise, you will either have to replace unsuitable parts or replace the modem. It's up to you to choose. Not a very common scenario, but a possible one. There is only one piece of advice here - when choosing a router, do not neglect the system requirements written on the box with the device. This way you will not encounter the problem that the computer does not see the USB modem (or ADSL).

Registry

What else is worth paying attention to? Sometimes things completely unrelated to the router help solve the problem. It's hard to imagine, but a full system registry on a computer can also cause a similar problem. If you remember that this computer component has not been cleaned for a long time, correct this situation for the sake of prevention. There is no need to manually clean the registry. There is a very good application for this - CCleaner. Install it, run it, click on "Analysis", then on "Cleanup" - and you're done.

You can now restart your computer. Can't see the modem? Then reboot the router. If you have a USB modem, you just need to remove it and insert it into the appropriate slot. See if the problem goes away. Most likely no. After all, a full registry is rarely observed on computers. Therefore, clean this component in advance. This way you will rule out another scenario.

Viruses

The computer does not see the Megafon modem or any other? Viruses are another obstacle that can cause a similar phenomenon. Often, malicious software negatively affects connected equipment - not necessarily routers. Correcting the situation is not as easy as it seems. First, you will need to clean the system registry, and then scan the system for spyware and other infections. The computer does not see the modem due to infection? Just cure your operating system! And then there will be no problems! If you were unable to cure the system, completely reinstalling it will help. But before you try to connect the router again, install the drivers for it. Most likely, the problem will go away on its own.

Incompatibility with the system

The computer does not see the modem: MTS, Megafon or any other? Pay attention to what operating system you have installed. It is likely that the device is simply not compatible with your software. With the advent of Windows 10, this scenario has become more and more common. Usually it is with this operating system that the most problems occur. There is no way to correct the situation. There is only one way out, a radical one - this is a complete reinstallation of the operating system to the one with which the modem is combined. Or purchasing a new router that works with your current software.

Piracy is rampant

The operating system itself can sometimes also be the reason why the computer does not see the modem. And any - USB or ADSL. Remember what software you have installed: pirated or licensed? If you chose the first option, there is no reason to be surprised. On pirated operating systems, various problems with connecting devices, including modems, often occur. You can either reinstall the operating system, change it to a licensed copy, or download a special patch (if available) to fix the problem.

As you can see, not everything is as scary as it seems. From now on it is clear why the computer does not see the modem. The most serious reasons require a complete replacement of the connected device. But don't rush to the store. First, try to rule out all the less serious causes of this problem. Maybe everything will work without purchasing a new router.

This unpleasant situation is familiar to many Internet users who use modems from cellular operators to access the World Wide Web. Your computer doesn't want to see your device and your relaxation or productive work is at risk. But don’t immediately panic and rush to a repair shop or electronics store. It is better to try to independently identify the cause of the malfunction and try to eliminate it. So what can an ordinary user do to detect a modem?

There are several reasons why a computer or laptop does not detect a modem. For example, USB port failure, old drivers, viruses, and so on. And if in the event of a hardware failure little can be done, then in the event of a software failure, any user is quite capable of eliminating the annoying nuisance himself and finally getting online. Let's go through several steps together to restore normal operation of the modem.

Step 1: Check the indication

Almost all modems are equipped with a light indicator on the case. See if it's on fire? It is quite possible that there is simply no reliable cellular network coverage at your location and therefore the modem does not work correctly and does not perform its main function. Move to another point in the area and the problem will be solved by itself, the device will detect a stable signal from the provider’s base station and Internet access will appear.

Step 2: Check the USB connector

The modem is usually connected to a computer via a USB port, so it is logical to assume that this connector on your PC is faulty. Try plugging the device into another similar port. If you are using a USB extension cable, then if you have the same cable, change it. Do not use the connectors on the front panel of the system unit case for the modem, as this leads to loss of power and strength of the received signal.

Step 3: Update Drivers

There is a possibility that your USB modem drivers are hopelessly outdated and need to be updated urgently. To see the status of the device, go to "Device Manager" on PC. For example, let's take a computer with Windows 8 on board; in other operating systems from Microsoft, the algorithm of actions will be similar.

Step 4: Update Hardware Configuration

Sometimes it happens that the operating system does not recognize some devices correctly and updating the hardware configuration can help. By analogy with Step 3, open "Device Manager" and start the process by clicking on the corresponding icon on the top toolbar. Did not help? Then let's move on.

Step 5: Updating the Operating System

Microsoft often releases important updates for Windows and makes them available for download on its servers. Try to install them in a timely manner, because new devices may not function correctly without the latest packages and may not even be detected by the system. Therefore, do not disable automatic OS updates and keep your software up to date.

If the Megafon modem does not see the laptop, do not despair. There are ways to solve problems - you can figure out the difficulties that arise on your own if you read our review. Let's start studying the most common mistakes and finding solutions? Then quickly open the article!

Communication device is already in use or not configured

In common parlance, this problem can be referred to as error 633 - it means that:

• A specific program is already using the device;
• Or hardware drivers are installed incorrectly.

There are several solutions - they are as simple as possible:

• Move the device to another USB port;
• Restart your laptop or PC.

Can't connect to a remote computer

Error 720 indicates that network protocols are not working correctly on the laptop. There is an effective way to fix the problem - resetting the TCP/IP protocol settings!

• Click on the “Start” button with the right mouse button;
• Select the Run icon;

• Enter the command in the window netsh int ip reset resetlog.txt and click on the “OK” button;

• After executing the first command, enter the second one netsh winsock reset ;

• Click on the “OK” button again;
• After making changes, restart your computer.

You can also try reinstalling the Megafon Modem application.

If this method does not help, you should think about making changes to the operation of the operating system - call a specialist at home or take the computer to a service center.

Error 628 is very common - very often it causes the Megafon modem not to connect to the Internet. If you clicked the “Call again” button several times, but the connection did not materialize, call the support service. Perhaps the reasons lie in the environment of technical problems.

If this doesn't help, do the following:

• Enter the modem properties;
• Open section "Additionally" and go to the tab "Advanced communication options";
• In the field that opens "Additional initialization commands" enter the value AT+CGDCONT=1 , “IP” , “internet” ;
• Open the “General” tab;
• Set the parameter value “Canceling a call when there is no connection” more than one minute;
• Save your changes.

If the network connection error with the Megafon modem on the laptop still occurs, we recommend checking the balance status - it should be positive.

Connection lost

One of the reasons why the laptop does not see the Megafon modem after the connection has been made is error 711. What to do in this case?

• Click on the “Start” button;
• Go to "Control Panel" and click on the icon "Administration";

• Next, select the “Services” section;

• Find the icon "Remote Access Connection Manager";

• Open the services properties and set the value to “Auto” in the “Startup type” line;

• Restart your laptop or PC and try the procedure again.

Why does the Megafon modem not work if you have completed the above manipulations? There are other reasons too.

USB-Modem is not detected by Megafon Internet

If the computer does not see the Megafon modem after successfully installing the program, you should worry about reinstalling the drivers - perhaps you made a mistake when loading, or did not download the drivers at all.

• Close the modem application;
• Open "My Computer" on the desktop;
• Go to the Program Files folder on your C drive;

• Open the way MegaFon Internet (MegaFon Modem)Driver;
• Find the driversetup.exe document and double-click to run it;
• Nothing will happen - and this is normal, wait a couple of minutes and repeat the procedure;
• The installation application will launch automatically.

Do you know why the Megafon 4G modem does not see the computer - because of the drivers. The easiest way to solve this problem is to reinstall the device into a different slot on your laptop or computer.

Connection hangs

If the Megafon modem does not connect to the network and freezes at the “Connection” level, you need to do the following:

• Login to the installation application;
• Disconnect from the Internet;
• Find the “Tools” section (Options or Settings);
• Move the checkbox from the line “RAS” to “NDIS” or vice versa;
• Click “OK” to save the changes and restart your laptop or computer.

This way you can fix problems with the system incorrectly detecting a connected device on a laptop.

The connection was interrupted by the remote computer

No one needs a Megafon modem without access to the Internet, because its main task is to connect the user to the World Wide Web. You can deal with error 629 as follows:

• Check if you forgot to put a SIM card in the modem;
• Enter the PIN code if necessary (included with the device);
• Restart your computer/laptop;
• Move the media to another USB port.

The remote computer is not responding

In this case, everything is simple - just check the application settings for working with the equipment:

• Open the Megafon program and open the tools tab;
• Go to the "Options" section and click on the "Network" icon;
• Set “WCDMA Priority” and click on the “Apply” button.

You can try reinstalling the SIM card in your phone and try to access the network using your smartphone instead of your laptop.

If you managed to fix all the problems, then check out the current ones.

Now you know what to do if your device is disabled or inaccessible - don’t despair or panic, but use our tips and instructions!

Modems from operators are convenient due to their mobility. They can be used anywhere there is a coating. But if the Internet does not work even under good connection conditions, the Megafon modem can signal dozens of possible malfunctions and problems. You should know in advance about identifying and combating such things, otherwise you risk unexpectedly being left without communication.

Why does the Megafon modem not work on a laptop?

The operator's website lists all the reasons why Megafon's modem does not work. The actions to eliminate it depend on the characteristics of each.

Connection lost

In the event of a malfunction, a similar message appears immediately after attempting to connect to the network. This is affected by:

1. amount of funds in the account. Click on “Balance” in the program and check if you have enough money to access the Internet. If not, top up your account and reboot your device;
2. Connecting the modem to the system does not always happen correctly. To fix the error, go to the program, disconnect from the network and click on the “Options/Settings” section in “Tools”. Change the checkbox positions from NDIS to RAS or vice versa, save the changes and connect again;
3. signal level. Look at the antenna indicator to make sure the signal is stable and good. If possible, raise the device higher and closer to the window using a USB extension cable;
4. settings. In the “Tools” of the software, open “Options/Settings” and “Profile Management”. Add a new one by entering any name and number *99#. Save the changes and mark the profile as primary. Go back to the connection and try again.

Connection hangs

If the connection freezes and the modem does not work well, Megafon advises paying attention to possible problems when the system detects the device. Disconnect from the network, go to the same “Options” and change the checkbox, as in the instructions above.

USB router is not detected by the program

If the software is already installed on your computer, but the program displays the error “Device not found,” the Megafon router is not working for one reason: drivers are missing or installed incorrectly. Proceed as follows:

• restart your computer;
• move the device from port to port;
• wait for the automatic installation or initiate the action yourself. To do this, go to drive C, to the MegaFon folder in Programm Files. Click on driversetup.exe and give the installer time.

Problem with online registration

Look in the corners on the left side of the program for the antenna indicator. There is a signal, but the Internet does not work, or there is no connection for no obvious reason? Check whether the module has been registered.

Go to “Network”, click on “Registration Mode” and try to select an operator manually. If that doesn't help, restart your PC and improve the signal. Then go to “Network” in “Options”, click on “WCDMA Priority”, save the changes.

It also wouldn’t hurt to inspect your SIM card. Make sure there is no damage, clean the contacts and insert into a working device. If it works, return it, if not, go to the office and ask for a replacement.

The modem was not detected by the system

When the PC does not respond to the router, you should look for the reasons first. Try to move the device from slot to slot, click on Autorun.exe on the installation disk and disable/uninstall programs like Daemon Tools and Alcohol 120%.

If your efforts are in vain, go to Device Manager. Right-click on any item in the list, select “Update configuration” and hope for the best.

Invalid handle

The error occurs when the software does not work properly due to missing necessary files on the system. To fix it, right-click on the MegaFon Internet program shortcut and open the “Compatibility” tab in “Properties”. Check the box next to “Run in mode” and select the appropriate system from the list. Restart your device and try connecting again.

Lost Internet connection

When the Internet suddenly turns off, you need to check the signal level and make sure there are funds in your account. Pay attention to the indicator light. Constantly changes color from blue to green - the connection is unstable.

Other errors

In addition to the detailed reasons, the modem sometimes produces errors marked with numbers. The main ones are collected in the table below, just find the appropriate one.

Does none of the above help or do you encounter errors not listed in the table? Call 8 800 333-0500 or go to the nearest MegaFon office. Specialists will help you troubleshoot problems and advise on the operation of the device.

Megafon 3G and 4G modem does not work: what to do

Before solving problems with the modem, Megafon recommends taking 2 simple steps. In 90% of cases it helps:

1. reinstall the program;
2. to restart a computer.

If the situation does not help, look for a specific problem and follow the operator’s instructions.

SIM card does not work in modem

The mobile router does not see the module for 3 reasons:

• The SIM card or modem is faulty;
• contacts of objects do not touch;
• The SIM card has just been purchased and has not yet been registered in the system.

How to fix the problem

Pull out the SIM card and inspect it for damage and dirt. Wipe the contacts with a dry cloth and remove dust. If possible, insert another SIM into the router. If it doesn’t see it, it means there is a problem with the modem. Check the first SIM card in a working phone. Replace the faulty device or module.

Make sure that the SIM and router contacts are touching. Slide the module or bend it slightly. If necessary, insert a piece of paper between the top side of the SIM card and the wall of the modem.

The device sees the unregistered module, but it will not be possible to go online or simply check the balance. You have to wait from one to three days for activation after purchase. Don't worry, a specialist will register the SIM for you. If this does not happen, contact the contact center or offline office.

Mobile modems are a popular alternative to a cable connection to the global network. Their main advantages are their compact size and provision of high-speed Internet access anywhere in the world. In some cases, depending on various factors, the computer may not recognize the modem. To fix a problem, you need to determine its cause.

If the external modem is no longer recognized by your device, first of all, you need to find out what the reason is.

The most common options are:

• breakage or damage to the connector;
• modem malfunction;
• outdated drivers;
• incompatibility of the modem and computer;
• full system registry;
• virus infection;
• incompatibility with the operating system version;
• use of an unlicensed operating system.

For each of the listed situations there is a solution.

When using a mobile modem intensively, the likelihood of damage to the connectors (on the modem itself, on the USB cable or on the computer) increases. To determine exactly where the connector is damaged, you should connect the devices to the USB sockets one by one. After this, take the faulty device for repair as quickly as possible.

Modems from most manufacturers can operate reliably and uninterruptedly for 3-4 years. After this, failures may occur, including complete loss of functionality. To perform a quick test, just connect the modem to another laptop or computer. If it still remains invisible, have it repaired or purchase a new device.

Often, the laptop does not see the Megafon, Beeline or other cellular networks modem due to the fact that the necessary software from the provider is not installed and/or the drivers are not updated. After installation and update, you must try to connect again.

Each modem and router has specific system requirements. At the slightest discrepancy between them, a conflict arises and the modem is not recognized. To avoid this problem, when purchasing a device, you need to carefully read the current requirements.

A full system registry also sometimes causes problems with modem recognition. Therefore, regular cleaning of the registry using CCleaner or similar is necessary. After completing the procedure, you should restart your computer and then try connecting again.

The presence of viruses can also negatively affect the recognition of a router or modem. It is necessary to perform a deep scan of the system with an antivirus, first cleaning the registry.

Another problem that users often encounter is the incompatibility of the cellular modem model with the installed version of the operating system. There are two options here - reinstall the system or buy another modem. Difficulties are also likely to arise when using unlicensed copies of the OS. You can solve the problem by downloading a special patch to fix problems, or by installing a licensed version.

Consistently troubleshooting problems

We looked at the main reasons why the modem becomes invisible to the computer device. Now you need to figure out what an ordinary user can do to fix this problem.

Checking the indicator

First of all, you need to pay attention to whether the modem indicator light is working. Even if it does not light up, this does not necessarily indicate a malfunction. This is probably due to insufficiently reliable mobile network coverage. Usually the problem is solved by moving to another point, as a result of which the device begins to better pick up signals from the base station.

You need to check the functionality of the USB port through which the modem is connected. It is possible that it is simply clogged, so you should first inspect it for contamination. If they are present, cleaning must be carried out immediately.

To carry out this simple procedure you will need:

• long bristle brush;
• alcohol or chlorhexidine as a disinfectant.

The following steps are required:

On a note! If you use a USB extension cable to connect the modem, it is recommended to carry out a similar procedure with it.

You should not connect modems through the connectors located on the front panel of the computer system unit - in this case, signal reception is reduced.

Driver update

With an outdated driver, the modem is not able to work normally, so an immediate update is required. You can check the current status in Device Manager.

The procedure will be as follows:

1. By right-clicking on the “Start” button, select “Device Manager” from the open list.

   

2. Expand the “USB Controllers” section by left-clicking on the arrow.

   

3. Select the name of the modem you are using and right-click on it.

   

4. In the menu that opens, click on the “Update drivers” line.

   

5. Next, you will be offered two options to choose from - automatically search for the necessary drivers on the network or install them manually directly from your computer. Select the automatic search option.

   

Reference! If the system was unable to find and install the required drivers on its own, you should download the latest version from the manufacturer’s website. Install them and reboot the device.

Updating your computer hardware configuration

If you encounter difficulties recognizing other connected devices, it is recommended to update the computer configuration.

To do this you need:

OS update

If the previous step did not produce the expected results, you may need to install fresh updates. You can check their availability like this:

Registry cleaning and antivirus scanning

If the system registry is full and clogged, frequent crashes and incorrect operation of devices connected to the computer are likely. Therefore, the hard drive needs periodic cleaning.

The introduction of malicious codes into the operating system is also fraught with many problems in its operation. Therefore, after cleaning the registry, it is recommended to delete all malicious files found on the device.

What to do if your 3G or 4G modem inadvertently turns off?

Cellular modems sometimes turn off spontaneously, causing the connection to the network to be lost. In such cases it is necessary:

1. Open Control Panel from the Start menu.
2. In the “View” mode, select the “Large icons” value, find and click on the “Control Center...” icon.

   

3. Left-click on the line “Change network adapters”.

   

4. Right-click on the modem icon and select “Properties”.

   

5. Click on the “Configure” button.

   

6. Go to the “Power Management” tab and uncheck the “Allow the device to turn off to save energy” line.

   

7. Save changes by clicking “OK”.

   

Additionally do the following:

Resetting settings on ADSL modems

If the computer cannot recognize the ADSL modem, you need to reset the settings to factory settings.

The easiest way is to press and hold the Reset button for 20-30 seconds until the device reboots completely.

In some router models, this process is more complicated, since the button is located inside and can only be reached with a needle.

You can also use another method:

If the computer does not see the modem connected to it, you should use all the recommendations discussed. After this everything should work correctly. If not, it means the device is faulty and requires replacement.

Video - If the computer does not see the USB modem